Due to COVID related delays with the United States Postal System (USPS), many shipments are experiencing delays of 30-45 days for all classes of USPS mail. Tracking links are taking longer to update as well. Packages are not lost and we have been reassured that all orders will be delivered. As states start closing again, we are expecting more delays like this through the end of the year. We appreciate your support of our stores and your continued patience. Please note, the economy shipper still uses USPS for the last step of delivery, so any order that has economy shipping may be affected as well.
Additionally, all international orders shipped outside of the US are taking 4-12 weeks to deliver due to delays at customs as well as COVID related outages all over the globe.
If you already placed an order that has not yet been shipped and you would like to cancel your order, please fill out our CANCELLATION REQUEST FORM
If your order has already been shipped and your tracking link has not updated or you believe there has been a delay, please allow additional time for USPS to catch up. For domestic orders, if it has been past 45 days since the shipment date, please contact us at ORDERS@SECONDCITYPRINTS.COM and we will determine the best course of action for your order. For international orders, please contact us after 75 days.
Per our website and policy, no refunds are being issued for delayed mail at this time.
We understand how frustrating this is. We are sorry for any inconvenience this may cause you. With the state of USPS right now, we are doing the best we can with the information we have from USPS. We respectfully ask that you allow the given time frames for your package(s) to deliver.
Again, we are sorry for any inconvenience and we appreciate your order and support.
Thank you and stay safe,