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Director of E-Commerce

We are in search of a new Director of E-Commerce to join our fast-growing company located in Chicago's western suburbs. Our company has grown 100-200% four years in a row, and we are in need of a Director of E-Commerce who will be in charge of our entire online retail division servicing hundreds of official stores for some of the worlds largest artists, digital creators and record labels.

This position will reside at our Batavia, IL headquarters where we work with some of the largest artists and management companies in the industry.

Job Duties

This position will focus on but not be limited to:
  • Train and develop teammates for career progression and learning
  • Create training programs for internal fulfillment positions
  • Drive continuous improvement to safety, efficiency, cost, organization, and delivery while growing and expanding capabilities within the warehouse
  • Develop and maintain a safe work environment
  • Ensure correct staff workload & planning using data
  • Responsible for achieving all operational goals set down by senior management
  • Mentor staff to increase productivity and efficiency
  • Develop warehouse programs to keep staff efficient and motivated
  • Ensure customer satisfaction by efficient handling of customer orders & delivery
  • Develop and implement a barcode inventory management system
  • Develop and maintain locations of merchandise within the inventory management system
  • Management of fulfillment staffing needs
  • Management of employee reviews & employee progressive discipline documentation
  • Cost negotiations with all major carriers such as USPS, DHL, etc.
  • Purchasing all supplies needed for warehouse
  • Tracking of employee performance and productivity in monthly metrics
  • Follow direction from internal Web Account Management team regarding firm due dates

Requirements

  • 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
  • Music/Entertainment industry experience highly preferred
  • Experience with platforms such as Limited Run, Shopify, Bandcamp, Amazon, and Shipstation highly preferred
  • Proven ability to effectively motivate, develop, and manage employees. Our culture is a critical part of our success.
  • Experience with building or improving inventory management, order deadline management, and warehouse management systems and processes
  • Strong project management and continuous improvement skills
  • Highest levels of integrity and ethics
  • Strong sense of urgency, attention to detail, and follow-through
  • Working knowledge of Operations Management
  • Demonstrated leadership and strong interpersonal skills
  • Excellent problem-solving and analytical skills
  • High-energy individual with a strong work ethic
  • Proficiency with Excel
If you know someone who is eligible for this job opening, make sure they tell us you referred them to earn a finders fee!
The finders fee for this opening is $500. Finders fees are paid out after 90 days of employment.
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